Subscription actions are in Credits history, not on a separate account website.
How do I change my plan?
- Open the avatar menu in the top-right of the editor.
- Select Credits history.
- Find the Subscription section.
- Select Change Plan and choose an available plan and billing cycle.
- Review the displayed charge and effective date. Confirm only if they match the change you want; complete payment if prompted.
What should I check before confirming?
- The actual charge: check the amount due, currency, taxes, and any discounts, monetary credits, or other adjustments shown. For annual billing, check the annual total; a displayed monthly equivalent is not a monthly payment.
- When the change takes effect: check whether it applies after payment or at the end of the current billing period, and check the next renewal date. Downgrades and annual-to-monthly changes take effect in the next billing cycle.
- Your usage credits: check your remaining balance in Credits history and the credits offered with the new plan. Credits used for AI work are separate from money charged or credited on a bill; a remaining usage balance does not itself reduce the payment.
When an eligible monthly-to-annual change completes, a new annual billing period starts immediately. Unused time on the monthly subscription is not automatically prorated toward that annual charge. Any monetary credit or adjustment depends on the actual quote for your account.
If the amount or timing is unclear, leave the change unconfirmed and ask for help below. See Plans and Credits and Payments and Paid Benefits for related guidance.
Is there a discount for paying yearly?
Compare the annual total offered in your account with the monthly option before confirming. Use the actual quote for any discount, tax, or adjustment; a rounded monthly equivalent does not determine the exact annual charge. Check the renewal terms in Payments and Paid Benefits.
Which ChatCut features require a paid plan?
Check the benefits offered with the plan in your account, including AI-model access, export options, and allowances. A plan can unlock a feature while its AI tasks still use credits. See Payments and Paid Benefits for current guidance.
How do I cancel or resume?
Under Avatar → Credits history → Subscription, select Cancel Subscription. The dialog shows the period-end date. Paid access remains active until that date; cancellation does not create a refund.
Before cancellation takes effect, return to the same section and select Resume Subscription to reverse it.
How do I update payment?
Select Manage Payment in the Subscription section. If a payment is past due, the action may be labeled Update Payment instead.
What if a charge or plan change looks wrong?
You do not need to make another purchase to request billing help. Collect the transaction date and details from Credits history, the amount charged, and the plan or billing cycle you intended to choose. Include a screenshot of the quote or receipt if available. Select Feedback in the avatar menu or email team@chatcut.io for an incorrect charge, a refund request, or a payment that succeeded without the expected plan change.
Ask the team to review the existing transaction before trying another purchase. A refund request needs review; contacting support or canceling a subscription does not itself issue a refund.